EQUIPMENT SUPPORT
Limited warranty
Inmoto printing equipment includes a 12-month limited warranty for the original purchaser, subject to proper installation, operation and approved consumables.
Coverage period
The limited warranty runs for 12 months from equipment activation. If activation is delayed by the buyer, coverage may begin seven days after shipment.
What is covered
During the coverage period, manufacturing defects in covered equipment components may be repaired or replaced after remote diagnosis and approval. Repair is the standard remedy; replacement is used when repair is not practical.
Consumable exclusions
Printheads, nozzles and ink-contact partsâincluding dampers, tubes, cartridges, capping stations, ink sacs and white-ink circulation componentsâare consumable items and are not covered.
Other exclusions
- Damage from improper operation, unstable voltage, impact, moisture or unauthorized modification.
- Failures caused by incompatible or mixed inks, films, powders or cleaning fluids.
- Normal wear, cosmetic damage and business interruption or lost production.
Getting support
Keep the original packaging and contact support@inmotoprinter.com before returning equipment. The team will request the serial number, order details, photos or video and diagnostic information.